An American Airlines passenger skilled one of many worst eventualities whereas making an attempt to e book his flight tickets. Brian Driver, a radio station supervisor, determined to drive to the airport after the shopper care left him on maintain for 4 hours.
Mr Driver wished to e book the flight tickets once more after his enterprise journey to Denver ended two days early within the week of Father’s Day.
On June 16, he tried to vary the flight on the airline’s web site, in keeping with Wall Street Journal, When he could not, Mr Driver tried on American Airline’s cell utility however the consequence was the identical.
He then got here in touch with an agent on chat who rebooked his flight, however could not change his most popular seat.
This occurred on a day when American Airlines had both canceled or delayed greater than 10,000 flights, in keeping with Independent,
He known as America Airlines solely to be advised by an automatic voice to name again once more as a result of the telephone line is flooded with complaints.
Mr Driver known as the airline once more subsequent day (a Saturday) and spent three hours 45 minutes on maintain.
Frustrated by all this, the shopper then determined to drive to Denver International Airport. After a 45-minute drive, he reached the airport and managed to talk to American Airlines employees that made the adjustments in keeping with his necessities.
“This has been by far the worst airline call center experience I’ve ever had,” he advised The Wall Street Journal,
A spokesperson of the airline stated in an announcement to the outlet that maintain instances in mid-June had been the very best it has seen during the last a number of weeks and had been brought on by “widespread weather and ATC (air-traffic control) issues.”